FREE DELIVERY IN THE USA.

Customer Service

Shipping and Delivery

Orders placed through the Rolljunkie website will be processed and shipped as quickly as possible, usually fewer than 1-2 business days from the date of purchase.

Orders shipped in the United States will be shipped via USPS or UPS. Tracking numbers will be provided once the order ships.

International shipping prices do not include duty tax or custom fees which are the responsibility of the buyer.

Please contact us at info@rolljunkie.com for more information on shipping of international orders.

Privacy and Security

Your privacy is extremely important to us. Please review our Privacy Policy for complete details on the information we collect and how it is used.

Returns and Exchanges

At Rolljunkie, customer satisfaction is a top priority. We offer hassle-free returns to all of our customers on non-custom products. If you are not completely satisfied with any of our non-custom products, send it back to us within 30 days and we will promptly exchange your item or issue a refund, whichever you prefer.

Custom order products can only be returned in the case of a defective product.  We will always work with you to make sure you are completely satisfied and your custom product is exactly to your specifications.

All returns and/or exchanges require a Return Authorization Number (RA#).

1. Please contact info@rolljunkie.com and note the reason for your return or to request an exchange. We will provide you with an RMA number and additional return instructions.

2. Send back your return item and receipt clearly labeled with your RMA number.

3. Upon receiving the return item, Rolljunkie will process your return/exchange and notify you via e-mail.

Customers are responsible for shipping costs unless the product is defective or an error has occurred when filling the order.

When shipping orders back to us, we strongly suggest using a trackable shipping service and purchasing shipping insurance. It is the responsibility of the shipper to make sure that the package arrives to its destination.

Ordering

Rolljunkie products may be ordered through our online store or at select promotional events. Please contact info@rolljunkie.com if you need assistance placing an order.

Payment, Pricing, and Promotions

Payment for orders placed through the online store can be made via Paypal or with a major credit card. Select product discounts may be offered periodically and can be applied on orders during checkout.

If you are a full time student and in need of an educational discount, please email info@rolljunkie.com from a valid .edu email address to request a promotional code.

Viewing Orders

Tracking numbers for orders placed online will be provided when the order is shipped. Order status and details may also be viewed through our online store.

Updating Account Information

Account information can be managed via our online store. If you require assistance with your account information, please email info@rolljunkie.com from your account email address.

 

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